Leveraging assets through a coaching approach

TPC Health supported a consistent approach across health, social care, voluntary & community sectors in Manchester. The Self-Care Strategy was published in 2016. This was co-produced jointly with Manchester City Council, the NHS and the voluntary sector. It aimed to encourage and empower people to learn about and start to take action towards improving their wellbeing and preventing ill-health, and to promote collaboration between people with long term conditions and their health and care providers.

The Person, Partner, Place (PPP) programme was introduced in early 2017 to support implementation of the strategy which incorporated a consultations skills development course for practitioners in an assets based coaching approach. More than three hundred staff in the health, social care, voluntary & community sectors were trained to integrate the coaching approach into their conversations, and following a Train the Trainer programme, internal trainers have continued to deliver the programme to an additional two hundred staff. This has helped to build skills, knowledge and capacity among the workforce, with the long term aim being that anyone who accesses the health and care system to be engaged in health coaching based conversations. Further systems level work to support empowerment of patients individuals is now in progress, so that those with long-term conditions may access and own their records and take a more active role in managing their conditions.

Intervention

TPC Health delivered a Train the Trainer programme which included the new trainers codelivering a two day core skills programme around Asset Based Conversations. During the course of the programme, more than three hundred staff in the health, social care, voluntary & community sectors were trained to integrate the coaching approach into their conversations. Since completing the Train the Trainer programme, internal trainers have continued to deliver the programme to an additional twothree hundred staff.

Results

The intervention has helped to develop a consistent level of skills, knowledge and capacity among the workforce. 100% of attendees said they would recommend the two day programme to other practitioners. There is now a long term aim being articulated for anyone who accesses the health and care system to be engaged in coaching based conversations. 100% of attendees said they would recommend the two day programme to other practitioners.


Further systems level work to support empowerment of individuals is now in progress, so that those with long-term conditions may access and own their records and take a more active role in managing their condition

Verbatim Feedback

100% of attendees said they would recommend the two day programme to other practitioners.