{"id":2504,"date":"2022-11-02T11:29:30","date_gmt":"2022-11-02T11:29:30","guid":{"rendered":"https:\/\/tpchealth.com\/apprenticeships\/?p=2504"},"modified":"2022-11-02T11:29:30","modified_gmt":"2022-11-02T11:29:30","slug":"health-coaching-for-the-wider-practice-team","status":"publish","type":"post","link":"https:\/\/tpchealth.com\/apprenticeships\/blog\/2022\/11\/02\/health-coaching-for-the-wider-practice-team\/","title":{"rendered":"Health Coaching for the Wider Practice Team – Case Study"},"content":{"rendered":"

This case study has been written from the perspective of Charlotte Nally, PCN Deputy Manager at\u00a0Honiton PCN situated in Devon. A key element of Charlotte\u2019s role at Honiton is to ensure that all\u00a0administrative and medical staff working across three surgeries feel connected and supported. By\u00a0coming together with the wider team and taking part in the health coaching programme Charlotte\u00a0felt she could develop her existing skillset in providing a supportive environment for the staff across\u00a0the PCN, which is very much needed to ensure staff stay happy and productive within their roles.<\/p>\n

Intervention<\/h2>\n

The TPC Health 4-day accredited skills<\/a> in health coaching programme was delivered virtually by Matt\u00a0Simpson. The Honiton team consisted of 6 health and wellbeing coaches and community connectors\u00a0along with 1 general practitioner and 1 PCN deputy manager. The 4 days were delivered around a\u00a0week apart to allow for skills practice and development in between workshops.<\/p>\n

Impact of the Accredited Skills Programme<\/h2>\n

We spoke to Charlotte Nally, PCN Deputy Manager at Honiton to understand the impact attending\u00a0the programme had both on her role and how this resulted in changes in practice to support the\u00a0wellbeing of the health and wellbeing coaches working at the PCN:<\/p>\n

\u2018Upon starting the programme, I was quickly able to see how I could transfer the skills and tools<\/em>\u00a0taught on the course to my day-to-day role. I was keen to explore how the skills could help me to<\/em>\u00a0support the wellbeing of the surgery teams and strengthen my relationships across all 3 sites.<\/em><\/p>\n

Prior to taking part in the programme my natural tendency was to want to fix the problems the staff<\/em>\u00a0presented with. The health coaching approach allowed me to take a step back, actively listen and use<\/em>\u00a0prompting questions to gain a real understanding of the issue at hand.<\/em><\/p>\n

The accredited skills programme has helped me to support the PCN staff in two ways;
\n<\/em>
\nFirstly, by coming together and completing the programme with the health and wellbeing coaches<\/em>\u00a0within the PCN, I have a greater understanding of the pressure of their role and the complexity of the<\/em>\u00a0patients they see. As a result of this insight, I have put procedures in place to ensure that the complex<\/em>\u00a0cases the HWBC receive are spread out as evenly as possible throughout the team and that the team<\/em>\u00a0have an area within the practice to step away from their office to provide space to manage the<\/em>\u00a0demands of their role and reflect on challenging conversations if needed.<\/em><\/p>\n

Secondly, from a workforce wellbeing perspective I now feel equipped to offer health coaching<\/em>\u00a0sessions to staff members who are going through challenges either at home or work. This approach<\/em>\u00a0will provide a proactive wellbeing support for staff and the space for staff members to feel<\/em>\u00a0understood and cared for. This proactive support for staff members will increase awareness of any<\/em>\u00a0bigger problems, will help to prevent burnout at work and will aid staff retention.\u2019
\n<\/em><\/p>\n


\n<\/em>Training feedback<\/h2>\n

\u2018The virtual element of the training was managed very well and was extremely interactive. The team<\/em>
\ngained a lot of insight from the role play sessions, which allowed them to practice using their new<\/em>
\nskills in a \u2018safe\u2019 environment.<\/em><\/p>\n

The programme allowed the practice team the space to understand each other\u2019s role in more depth<\/em>
\nand identify areas where they can provide ongoing support to one another.\u2019<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

This case study has been written from the perspective of Charlotte Nally, PCN Deputy Manager at\u00a0Honiton PCN situated in Devon. A key element of Charlotte\u2019s role at Honiton is to ensure that all\u00a0administrative and medical staff working across three surgeries feel connected and supported. By\u00a0coming together with the wider team and taking part in the […]<\/p>\n","protected":false},"author":1,"featured_media":2505,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study"],"yoast_head":"\nHealth Coaching for the Wider Practice Team | Case Study | TPC Health<\/title>\n<meta name=\"description\" content=\"This case study explores the value of health Coaching for a Wider Practice Team with insights from Charlotte Nally, PCN Deputy Manager at\u00a0Honiton PCN\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tpchealth.com\/apprenticeships\/blog\/2022\/11\/02\/health-coaching-for-the-wider-practice-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Health Coaching for the Wider Practice Team - 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