Our practical training supports your workforce to engage service users in meaningful conversations, identify their unique needs, and develop care plans that promote independence.
“Brilliant course with good resources to apply to practice in the future, well presented and very engaging. I think that this is a really positive way to put the patient at the centre of what we do and focus on what is important to them”
Ensure that the health and care your services provide is truly centered around the individuals they support.
TPC Health is committed to driving forward the need for more personalised, collaborative conversations about health and wellbeing. Key to this is developing the key skills to create tailored, person-centered care plans that truly reflect the needs, preferences, and values of individuals. Our training is based on our extensive experience of supporting practitioners across the health and care system build the knowledge, skills and confidence to deliver personalised care and will enhance your ability to deliver care that is both compassionate and effective, making a tangible difference in the lives of those you support.
Our Personalised Care and Support Planning training emphasises the distinction between care plans and the care planning conversation, and how practitioners can develop core personalised care communication skills to build stronger relationships, understand what matters most to individuals, and address their care needs, while supporting them to take greater control of their health. Our highly interactive and practical courses are designed to strengthen your knowledge, skills, and confidence in these essential areas, so you can co-create an effective care plan based on what matters to people and improves patient outcomes.
Our training and support has been carefully developed to engage participants in the key mindset shifts which are fundamental to personalised care, alongside the practical conversational skills and frameworks to implement personalised care and support planning in practice. The training also focuses on identifying opportunities for how personalised care and support planning can be embedded into routine care, fostering a partnership approach between patients and practitioners.
This programme was developed in partnership with NHS Birmingham and Solihull and NHS Herefordshire & Worcestershire.
The Programme Experience
Give your practitioners the necessary skills and tools to become communication experts
For leaders, managers or practitioners who are looking to understand the core principles and skills of personalised care and support planning so that they can learn to enhance the quality of their conversations.
Participants will learn the key behaviours, skills and techniques used in personalised care and how they can integrate this into their roles to improve their own performance and that of those they are supporting.
The programme is generally structured as 1 full day or 2 half dayworkshops, delivered a week or two apart to allow participants to practice their developing skills. Prior to the workshop participants are onboarded with a reflective briefing pack.
Our one day workshops, will include an introduction to the key behaviours, skills and techniques used in PCSP and how these can be used effectively in the working environment to support:
Use of a personalised approach has been shown to provide benefits in the following areas. Attend one of our PCSP workshops to develop the knowledge, skills, and confidence to have more positive conversations.
Personalised Care & Support Planning at a glance:
Who is it suitable for
Employees at all levels who are seeking to build person-centred skills
Flexible & Convenient
We can run this programme both in-person and virtually
Duration of programme
We recommend 1 day for this programme
Free Ongoing Support
We provide free CPD webinars, resources and much more
Products & Services for Personalised Care
Our renowned personalised care programmes are designed and delivered by experts in the field of health and wellbeing, who have industry recognised qualifications combined with extensive clinical experience.
Our team include psychologists, doctors, nurses, midwives, pharmacists, social workers and psychotherapists, to name but a few. This puts us in a unique position to offer innovative and inspiring programmes to health organisations that want to transform their workforce.
“I really appreciated the use of break out rooms and being able to practise some of the skills needed to do the approach with other colleagues”
“The tutors were knowledgeable and enthusiastic, I thoroughly enjoyed the course. It was invaluable to appreciate that each person is capable and resourceful and the answer lies with the person “
“Effective, simple tools are really helping local clinicians actually ‘do’ PCSP rather than talking about it. Just a big thank you to Matt for being endlessly patient with us all and a pillar of calm throughout. It was a pleasure working with him”
View our services
Find out about training as a health coach and using coaching as part of your role.
Using personalised care with SDM, PCSP and supported self-management.
Access coaching supervision or train to be a qualified coaching supervisor.
Find out more about coaching to groups and action learning set facilitation.
Develop highly valuable coaching skills at every level of your organisation
Specialising in Executive Coaching, Career Coaching and Health & Wellbeing Coaching
Programmes that develop health and care leaders who are both effective and inspiring
Enhancing productivity while supporting a culture of care in your organisation
Transform systems and deliver improved health & wellbeing for people and communities
Working with organisations to transform working cultures and services provided
From workshop facilitation to meeting arrangements, we can help your organisation
We provide workforce wellbeing solutions as well as group and individual support
Programmes that cover mental health awareness and mental health first aid
We provide free, monthly CPD webinars for organisations within the health and social care sector. Each webinar shines a spotlight on important topics and challenges found within personalised care and implementing a coaching approach.
Our webinars are facilitated by expert coaches and attended by a wide range of participants who get to share their lived experience, knowledge and expertise.
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